@article {RN142, title = {A Corpus Study of Canned Letters: Mining the Latent Rhetorical Proficiencies Marketed to Writers-in-a-Hurry and Non-Writers}, journal = {IEEE Transactions on Professional Communication}, volume = {49}, number = {3}, year = {2006}, pages = {254-266}, doi = {10.1109/TPC.2006.880743}, url = {http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=1684207}, author = {Kaufer, D. and Ishizaki, S.} }