@booklet {610, title = {Writing Business: Genres, Media and Discourses}, howpublished = {Language in Social Life}, year = {1999}, month = {1999}, publisher = {Pearson/Longman}, address = {Harlow, UK}, keywords = {diccourse community, e-mail, email, engineering, fax, genre, intertextual, letter, sales}, isbn = {0-582-31985-4}, author = {Bargiela-Chiappini, Francesca and Nickerson, Catherine} }