@article {RN35,
	title = {Computer Manuals for Novices: The Rhetorical Situation},
	journal = {Journal of Technical Writing and Communication},
	volume = {16},
	number = {1/2/2015},
	year = {1986},
	pages = {105-120},
	doi = {10.2190/VGBL-H297-QGXE-QWNJ},
	author = {Hals, Ronald}
}
