@article {RN76, title = {Technical Communication Unbound: Knowledge Work, Social Media, and Emergent Communicative Practices}, journal = {Technical Communication Quarterly}, volume = {23}, number = {1}, year = {2014}, pages = {6/21/2015}, doi = {10.1080/10572252.2014.850843}, url = {http://www.tandfonline.com/doi/abs/10.1080/10572252.2014.850843}, author = {Ferro, Toni and Zachry, Mark} }