%0 Journal Article %J IEEE Transactions on Professional Communication %D 2010 %T Response-to-Complaint Letter as a Rhetorical Genre %A Schaefer, K. A. %B IEEE Transactions on Professional Communication %V 53 %P 158-163 %G eng %U http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=5467313 %R 10.1109/TPC.2010.2046089