@book {1011, title = {Control Through Communication: The Rise of System in American Management}, series = {Studies in Industry and Society}, year = {1989}, note = {+}, month = {1989}, publisher = {Johns Hopkins University Press}, organization = {Johns Hopkins University Press}, address = {Baltimore, MD}, keywords = {control, filing, genre, internal communication, railroads, telegraph, typewriter}, author = {Yates, JoAnne}, editor = {Porter, Glenn} }