@article {RN151,
	title = {Integrating Online Informative Videos into Technical Communication Service Courses},
	journal = {IEEE Transactions on Professional Communication},
	volume = {57},
	number = {4},
	year = {2014},
	pages = {340-363},
	doi = {10.1109/TPC.2014.2373931},
	url = {http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=6979777},
	author = {Mogull, S.A}
}
