@article {RN31, title = {Open Source Software Peer-To-Peer Forums and Culture: A Preliminary Investigation of Global Participation in User Assistance}, journal = {Journal of Technical Writing and Communication}, volume = {41}, number = {4}, year = {2011}, pages = {347-366}, doi = {10.2190/TW.41.4.c}, author = {Lanier, Clinton R.} }