@article {RN214,
	title = {With My Head Up in the Clouds: Using Social Tagging to Organize Knowledge},
	journal = {Journal of Business and Technical Communication},
	volume = {23},
	number = {3},
	year = {2009},
	pages = {318-349},
	author = {Panke, Stefanie and Gaiser, Birgit}
}
