@article {RN267, title = {Genre: A useful construct for reseaching online communication for the workplace}, journal = {Information Design Journal \& Document Design}, volume = {12}, number = {2}, year = {2004}, pages = {124{\textendash}136}, issn = {18711138}, url = {http://proxying.lib.ncsu.edu/index.php?url=http://search.ebscohost.com/login.aspx?direct=true\&db=cms\&AN=15417116\&site=ehost-live\&scope=site}, author = {Carliner, Saul and Boswood, Timothy} }