@article {836,
	title = {Making peace through apology},
	journal = {Greater Good},
	year = {2004},
	note = {+ pdf rhet},
	month = {2004},
	pages = {16{\textendash}19},
	keywords = {apology, forgiveness, genre},
	url = {http://peacecenter.berkeley.edu/greater_current_issue.html},
	author = {Lazare, Aaron}
}
