Bibliography
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[RN191] Action Research and Wicked Environmental Problems: Exploring Appropriate Roles for Researchers in Professional Communication." Journal of Business and Technical Communication 22 (2008): 272-298.
"[RN100] Agency and Interactive Data Displays: Internet Graphics as Co-Created Rhetorical Spaces." Technical Communication Quarterly 23 (2014): 303-322.
"[745] Anyone for Tennis?" In The Place of Genre in Learning: Current Debates, edited by Ian Reid, 91-124. Deakin University (Australia): Centre for in Literary Education, 1987.
"[922] Ars Dictaminis Perverted: The Personal Solicitation E-Mail as a Genre." Journal of Technical Writing and Communication 39 (2009): 25-41.
"[RN46] Ars Dictaminis Perverted: The Personal Solicitation E-mail as a Genre." Journal of Technical Writing and Communication 39 (2009): 25-41.
"[RN97] Beyond Foucault: Toward a user-centered approach to sexual harassment policy." Technical Communication Quarterly 9 (2000): 9/28/2015.
"[920] Bloggers vs. Journalists Is Over. Vol. 2006. PressThink, 2005.
[877] Blogging as Social Action: A Genre Analysis of the Weblog." In Into the Blogosphere: Rhetoric, Community, and the Culture of Weblogs, edited by Laura Gurak, Smiljana Antonijevic, Laurie Johnson, Clancy Ratliff and Jessica Reymann. Minneapolis, MN: University of Minnesota Libraries, http://blog.lib.umn.edu/blogosphere/blogging_as_social_action.html, 2004.
"[877] Blogging as Social Action: A Genre Analysis of the Weblog." In Into the Blogosphere: Rhetoric, Community, and the Culture of Weblogs, edited by Laura Gurak, Smiljana Antonijevic, Laurie Johnson, Clancy Ratliff and Jessica Reymann. Minneapolis, MN: University of Minnesota Libraries, http://blog.lib.umn.edu/blogosphere/blogging_as_social_action.html, 2004.
"[RN261] Blurring Boundaries between Technical Communication and Engineering: Challenges of a Multidisciplinary, Client-Based Pedagogy." Technical Communication Quarterly 10 (2001): 129-148.
"[925] Cognition, Media Use, Genres: Socio-Psychological Aspects of Media and Genres; TV and TV-Genres in the Federal Republic of Germany." Poetics 16 (1987): 431-469.
"[1017] Collaborative Genres for Collaboration: Genre Systems in Digital Media." In Thirtieth Annual Hawaii Conference on System Sciences, 50-59. IEEE Computer Society Press, 1997.
"[RN117] Coming to Content Management: Inventing Infrastructure for Organizational Knowledge Work." Technical Communication Quarterly 17 (2007): 10-34.
"[916] Commentary: Why Opera? The Politics of an Emerging Genre." Journal of Interdisciplinary History 36 (2006): 401-409.
"[960] Compound Mediation in Software Development: Using Genre Ecologies to Study Textual Artifacts." In Writing Selves/Writing Societies: Research from Activity Perspectives, edited by Charles Bazerman and David Russell, 97-124. Fort Collins, CO: The WAC Clearinghouse and Mind, Culture, and Activity, 2003.
"[1297] The content and validity of music-genre stereotypes among college students." Psychology of Music 35, no. 2 (2007): 306-326.
"[1173] Crossing the Boundaries of Genre Studies: Commentaries by Experts." Journal of Second Language Writing 15, no. 3 (2006): 234-249.
"[1420] Discourse Genres." In Verbal Communication, edited by A. Rocci and L. de Saussure, 269-286. Handbooks of Communication Science. Berlin: De Gruyter, 2016.
"[1280] Emerging Personal Media Genres." New Media and Society 12, no. 6 (2010): 947-963.
"[855] Emerging Personal Media Genres." New Media & Society 12 (2010): 947-963.
"[RN185] Is Empathy Effective for Customer Service? Evidence From Call Center Interactions." Journal of Business and Technical Communication 27 (2013): 123-153.
"[1285] Environmental Policy Making and the Report Genre." Technical Communication Quarterly 6, no. 1 (1997): 77-99.
"[RN71] Environmental Policy Making and the Report Genre." Technical Communication Quarterly 6 (1997): 77-90.
"[679] The Evolution of Genre in Wikipedia." Journal for Language Technology and Computational Linguistics 24 (2009): 1-22.
"[929] The Evolution of U.S. State Government Home Pages from 1997 to 2002." International Journal of Human-Computer Studies 59 (2003): 403-430.
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