@book {RN235,
	title = {Research in Technical Communication},
	series = {Contemporary Studies in Technical Communication},
	year = {2002},
	publisher = {Greenwood Publishing Group},
	organization = {Greenwood Publishing Group},
	address = {Westport, CT},
	isbn = {9781567506655 9780313013126},
	url = {http://proxying.lib.ncsu.edu/index.php?url=http://search.ebscohost.com/login.aspx?direct=true\&db=nlebk\&AN=85818\&site=ehost-live},
	author = {Gurak, Laura J. and Lay, Mary M.}
}
