How do people use texts to communicate and solve problems in organizations - and how can we help them improve? In this class, you'll learn how to answer that question. You'll design and conduct a field study of an organization, watching actual people communicate and solve actual problems. You'll analyze the results, generating a model of how they communicate and where their solutions do and don't work. Finally, you'll design a text that will help them fix their problems.
Project 1: Designing a study of an organization (20%)
Project 2: Conducting the study of the site (25%)
Project 3: Modeling the study results (25%)
Project 4: Recommending a solution (20%)
Project 5: Designing an intervention (10%)