@inbook {RN270, title = {Genre Research in Workplace and Professional Contexts}, booktitle = {Genre: An Introduction to History, Theory, Research, and Pedagogy}, year = {2010}, pages = {132{\textendash}150}, publisher = {Parlor Press}, organization = {Parlor Press}, chapter = {8}, address = {West Lafayette, IN}, isbn = {254-8879 (this is the SAN; no ISBN listed)}, url = {http://wac.colostate.edu/books/bawarshi_reiff/}, author = {Bawarshi, Anis S. and Reiff, Mary Jo}, editor = {Bazerman, Charles} }