@article {RN9, title = {Communicative Practices in the Workplace: A Historical Examination of Genre Development}, journal = {Journal of Technical Writing and Communication}, volume = {30}, number = {1}, year = {2000}, pages = {57-79}, doi = {10.2190/UMGD-LGR6-QJUE-CJHY}, author = {Zachry, Mark} }