@article {RN224,
	title = {Tactics for Building Images of Audience in Organizational Contexts: An Ethnographic Study of Technical Communicators},
	journal = {Journal of Business and Technical Communication},
	volume = {14},
	number = {4},
	year = {2000},
	pages = {395-444},
	author = {Hovde, Marjorie Rush}
}
@article {RN201,
	title = {Creating Procedural Discourse and Knowledge for Software Users: Beyond Translation and Transmission},
	journal = {Journal of Business and Technical Communication},
	volume = {24},
	number = {2},
	year = {2010},
	pages = {164-205},
	author = {Hovde, Marjorie Rush}
}
