Bibliography

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2013
[RN185] Clark, Colin Mackinnon, Ulrike Marianne Murfett, Priscilla S. Rogers, and Soon Ang. "Is Empathy Effective for Customer Service? Evidence From Call Center Interactions." Journal of Business and Technical Communication 27 (2013): 123-153.
[1187] McDonald, Glenn. Every Noise at Once., 2013.
[RN80] Mason, Julia. "Video Games as Technical Communication Ecology." Technical Communication Quarterly 22 (2013): 219-236.
2014
[RN151] Mogull, S.A. "Integrating Online Informative Videos into Technical Communication Service Courses." IEEE Transactions on Professional Communication 57 (2014): 340-363.
[RN146] Spinuzzi, C., S. Nelson, K. S. Thomson, F. Lorenzini, R.A. French, G. Pogue, S.D. Burback, and J. Momberger. "Making the Pitch: Examining Dialogue and Revisions in Entrepreneurs' Pitch Decks." IEEE Transactions on Professional Communication 57 (2014): 158-181.
2015
[RN92] McNely, Clay Spinuzzi B., and Christa Teston. "Contemporary Research Methodologies in Technical Communication." Technical Communication Quarterly 24 (2015): 1/13/2015.
[1343] Gagnon-Arguin, Louise, Sabine Mas, and Dominique Maurel. Les Genres de documents dans les organisations: analyse théorique et pratique In Gestion de l'information. Québec: Presses de l'Université du Québec, 2015.
[1343] Gagnon-Arguin, Louise, Sabine Mas, and Dominique Maurel. Les Genres de documents dans les organisations: analyse théorique et pratique In Gestion de l'information. Québec: Presses de l'Université du Québec, 2015.
2016
[1420] Miller, Carolyn R., and Ashley R. Kelly. "Discourse Genres." In Verbal Communication, edited by A. Rocci and L. de Saussure, 269-286. Handbooks of Communication Science. Berlin: De Gruyter, 2016.
[1419] Kelly, Ashley Rose, and Kate Maddalena. "Networks, Genres, and Complex Wholes: Citizen Science and How We Act Together through Typified Text." Canadian Journal of Communication 41, no. 2 (2016): 287-304.
2017
[1730] Mehlenbacher, Ashley Rose. "Crowdfunding Science: Exigencies and Strategies in an Emerging Genre of Science Communication." Technical Communication Quarterly 26, no. 2 (2017): 127-144.
[1717] Emerging Genres in New Media Environments, Edited by Carolyn R. Miller and Ashley R. Kelly. London: Palgrave Macmillan, 2017.
[1729] Brock, Kevin, and Ashley Rose Mehlenbacher. "Rhetorical Genres in Code." Journal of Technical Writing and Communication (2017): 004728161772627.
2018
[1761] Miller, Carolyn R., and Amy J. Devitt. Landmark Essays on Rhetorical Genre Studies In Landmark Essays in Rhetoric and Composition. New York: Routledge, 2018.
[1745] Ahern, Kati, and Ashley Rose Mehlenbacher. "Listening for Genre Multiplicity in Classroom Soundscapes." Enculturation (2018).

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