Bibliography

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E
[RN96] Munger, Roger. "Evolution of the emergency medical services profession: A case study of EMS run reports." Technical Communication Quarterly 9 (2000): 329-346.
[1187] McDonald, Glenn. Every Noise at Once., 2013.
[RN215] Mara, Andrew. "Ethos as Market Maker: The Creative Role of Technical Marketing Communication in an Aviation Start-Up." Journal of Business and Technical Communication 22 (2008): 429-453.
[872] Miller, Carolyn R.. Environmental Impact Statements and Rhetorical Genres: An Application of Rhetorical Theory to Technical Communication. Rensselaer Polytechnic Institute, 1980.
[771] Grafton, Kathryn, and Elizabeth Maurer. "Engaging with and Arranging for Publics in Blog Genres." Linguistics and the Human Sciences 3 (2007): 47-66.
[RN185] Clark, Colin Mackinnon, Ulrike Marianne Murfett, Priscilla S. Rogers, and Soon Ang. "Is Empathy Effective for Customer Service? Evidence From Call Center Interactions." Journal of Business and Technical Communication 27 (2013): 123-153.
[1717] Emerging Genres in New Media Environments, Edited by Carolyn R. Miller and Ashley R. Kelly. London: Palgrave Macmillan, 2017.
D
[1307] Muecke, Stephen. "Discourse, History, Fiction: Language and Aboriginal History." Australian Journal of Cultural Studies 1, no. 1 (1983): 71-79.
[1420] Miller, Carolyn R., and Ashley R. Kelly. "Discourse Genres." In Verbal Communication, edited by A. Rocci and L. de Saussure, 269-286. Handbooks of Communication Science. Berlin: De Gruyter, 2016.
[875] Miller, Carolyn R., and David A. Jolliffe. "Discourse Classifications in Nineteenth-Century Rhetorical Pedagogy." Southern Speech Communication Journal 51 (1986): 371-384.
[RN208] Mendelson, Michael. "A Dialogical Model for Business Correspondence." Journal of Business and Technical Communication 7 (1993): 283-311.
C
[880] Mittell, Jason. "A Cultural Approach to Television Genre Theory." Cinema Journal 40 (2001): 3-24.
[1730] Mehlenbacher, Ashley Rose. "Crowdfunding Science: Exigencies and Strategies in an Emerging Genre of Science Communication." Technical Communication Quarterly 26, no. 2 (2017): 127-144.
[RN169] Dannels, Deanna P., and Kelly Norris Martin. "Critiquing Critiques: A Genre Analysis of Feedback Across Novice to Expert Design Studios." Journal of Business and Technical Communication 22 (2008): 135-159.
[860] Manley, Lawrence. Convention, 1500–1750. Cambridge, MA: Harvard University Press, 1980.
[RN184] McCarthy, Jacob E., Jeffrey T. Grabill, William Hart-Davidson, and Michael McLeod. "Content Management in the Workplace: Community, Context, and a New Way to Organize Writing." Journal of Business and Technical Communication 25 (2011): 367-395.
[RN184] McCarthy, Jacob E., Jeffrey T. Grabill, William Hart-Davidson, and Michael McLeod. "Content Management in the Workplace: Community, Context, and a New Way to Organize Writing." Journal of Business and Technical Communication 25 (2011): 367-395.
[RN92] McNely, Clay Spinuzzi B., and Christa Teston. "Contemporary Research Methodologies in Technical Communication." Technical Communication Quarterly 24 (2015): 1/13/2015.
[868] Means, Michael H.. The Consolatio Genre in Medieval English Literature In University of Florida Humanities Monographs. Gainesville, FL: University of Florida Press, 1972.
[676] Chandler-Olcott, Kelly, and Donna Mahar. "Considering Genre in the Digital Literacy Classroom." Reading Online 5 (2001): http://www.readingonline.org/electronic/elec_index.asp?HREF=/electronic/chandler/index.html.
[RN89] Johnson-Sheehan, Richard, and Larry Morgan. "Conservation Writing: An Emerging Field in Technical Communication." Technical Communication Quarterly 18 (2008): 9/27/2015.
[RN225] Mackiewicz, Jo. "Compliments and Criticisms in Book Reviews About Business Communication." Journal of Business and Technical Communication 21 (2007): 188-215.
[RN195] Mason, Marianne, and Robert D. Mason. "Communicating a Green Corporate Perspective: Ideological Persuasion in the Corporate Environmental Report." Journal of Business and Technical Communication 26 (2012): 479-506.
[RN195] Mason, Marianne, and Robert D. Mason. "Communicating a Green Corporate Perspective: Ideological Persuasion in the Corporate Environmental Report." Journal of Business and Technical Communication 26 (2012): 479-506.
[RN117] Hart-Davidson, William, Grace Bernhardt, Michael McLeod, Martine Rife, and Jeffrey T. Grabill. "Coming to Content Management: Inventing Infrastructure for Organizational Knowledge Work." Technical Communication Quarterly 17 (2007): 10-34.

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