| Titolo | Policies and Procedures |
| Publication Type | Journal Article |
| Year of Publication | 1997 |
| Authors | Klein, William D., and Bernard Mckenna |
| Journal | Journal of Technical Writing and Communication |
| Volume | 27 |
| Pagination | 147-161 |
| DOI | 10.2190/5KYT-8P67-0KLF-U8EU |