| Titolo | Response-to-Complaint Letter as a Rhetorical Genre |
| Publication Type | Journal Article |
| Year of Publication | 2010 |
| Authors | Schaefer, K. A. |
| Journal | IEEE Transactions on Professional Communication |
| Volume | 53 |
| Pagination | 158-163 |
| URL | http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=5467313 |
| DOI | 10.1109/TPC.2010.2046089 |