| 标题 | Walking a Fine Line: Writing Negative Letters in an Insurance Company |
| Publication Type | Journal Article |
| Year of Publication | 2000 |
| Authors | Schryer, Catherine F. |
| Journal | Journal of Business and Technical Communication |
| 音量 | 14 |
| Pagination | 445-497 |
Walking a Fine Line: Writing Negative Letters in an Insurance Company