Bibliography
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[RN101] The Mundane, Power, and Symmetry: A Reading of the Field with Dorothy Winsor and the Tradition of Ethnographic Research." Technical Communication Quarterly 20 (2011): 353-383.
"[914] Tracing Discursive Resources: How Students Use Prior Genre Knowledge to Negotiate New Writing Contexts in First-Year Composition." Written Communication 28 (2011): 312-337.
"[1118] Looking for genre: the use of structural features during search tasks with Wikipedia." In IIIX '12: Proceedings of the 4th Information Interaction in Context Symposium. New York, NY, USA: ACM, 2012.
"[RN185] Is Empathy Effective for Customer Service? Evidence From Call Center Interactions." Journal of Business and Technical Communication 27 (2013): 123-153.
"[1131] More than Just Remixing: Uptake and New Media Composition." Computers and Composition 30, no. 3 (2013): 183-196.
"[1128] More than Just Remixing: Uptake and New Media Composition." Computers and Composition 30, no. 3 (2013): 183-196.
"[1134] More than Just Remixing: Uptake and New Media Composition." Computers and Composition 30, no. 3 (2013): 183-196.
"[RN66] 'Standing in Terri Schiavo's Shoes': The Role of Genre in End-of-Life Decision Making." Technical Communication Quarterly 22 (2013): 195-218.
"[RN100] Agency and Interactive Data Displays: Internet Graphics as Co-Created Rhetorical Spaces." Technical Communication Quarterly 23 (2014): 303-322.
"[1120] You have e-mail, what happens next? Tracking the eyes for genre." Information Processing & Management 50, no. 1 (2014): 175-198.
"[1301] You have e-mail, what happens next? Tracking the eyes for genre." Information Processing & Management 50, no. 1 (2014): 175-198.
"[RN232] Filter. Remix. Make.: Cultivating Adaptability Through Multimodality." Journal of Technical Writing & Communication 45 (2015): 299-322.
"[1372] Genre and . . . In Copenhagen Studies in Genre. Vol. 2. Valby, Denmark: Forlaget Ekbátana, 2015.
[1400] Genre and . . . In Copenhagen Studies in Genre. Vol. 2. Valby, Denmark: Forlaget Ekbátana, 2015.
[1414] Genre Trajectories: Identifying, Mapping, Projecting. Houndmills, Basingstoke, Hampshire: Palgrave Macmillan, 2015.
[RN123] Visualizing and Tracing: Research Methodologies for the Study of Networked, Sociotechnical Activity, Otherwise Known as Knowledge Work." Technical Communication Quarterly 24 (2015): 14-44.
"[1420] Discourse Genres." In Verbal Communication, edited by A. Rocci and L. de Saussure, 269-286. Handbooks of Communication Science. Berlin: De Gruyter, 2016.
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