| タイトル | Analyzing the Genre Structure of Chinese Call-Center Communication |
| Publication Type | Journal Article |
| Year of Publication | 2010 |
| 著者 | Xu, Xunfeng, Yan Wang, Gail Forey, and Lan Li |
| Journal | Journal of Business and Technical Communication |
| ボリューム | 24 |
| Pagination | 445-475 |