| Título | Analyzing the Genre Structure of Chinese Call-Center Communication |
| Tipo de publicación | Journal Article |
| Year of Publication | 2010 |
| Autores | Xu, Xunfeng, Yan Wang, Gail Forey, and Lan Li |
| Journal | Journal of Business and Technical Communication |
| Volumen | 24 |
| Pagination | 445-475 |