Bibliography

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E
[RN185] Clark, Colin Mackinnon, Ulrike Marianne Murfett, Priscilla S. Rogers, and Soon Ang. "Is Empathy Effective for Customer Service? Evidence From Call Center Interactions." Journal of Business and Technical Communication 27 (2013): 123-153.
[1264] Chapman, Marilyn L.. "The Emergence of Genres: Some Findings from an Examination of First-Grade Writing." Written Communication 11, no. 3 (1994): 348-380.
D
[778] Halloran, Michael. "Doing Public Business in Public." In Form and Genre: Shaping Rhetorical Action, edited by Karlyn Kohrs Campbell and Kathleen Hall Jamieson, 118-138. Falls Church, VA: Speech Communication Association, 1978.
[986] Toms, Elaine G., Grant D. Campbell, and Ruth Blades. "Does Genre Define the Shape of Information? The Role of Form and Function in User Interaction with Digital Documents." In 62nd ASIS Annual Meeting: Knowledge Creation, Organization, and Use, 693-704. Washington, DC: American Society for Information Science, 1999.
[685] Cohen, Ralph. "Do Postmodern Genres Exist?" Genre 20 (1987): 241-257.
[826] Knapp, Peter. "Disembodied Voices: The Problem of Context and Form in Theories of Genre." In The Rhetoric and Ideology of Genre: Strategies for Stability and for Change, edited by Richard Coe, Lorelei Lingard and Tatiana Teslenko, 275-296. Cresskill, NJ: Hampton Press, 2002.
[666] Campbell, Karlyn Kohrs, and Kathleen Hall Jamieson. Deeds Done in Words: Presidential Rhetoric and the Genres of Governance. Chicago: University of Chicago Press, 1990.
C
[1173] Johns, Ann M.. "Crossing the Boundaries of Genre Studies: Commentaries by Experts." Journal of Second Language Writing 15, no. 3 (2006): 234-249.
[841] Levering, Ryan, and Michal Cutler. "Cost-Sensitive Feature Extraction and Selection in Genre Classification." Journal for Language Technology and Computational Linguistics 24 (2009): 57-72.
[RN91] Clark, Dave. "Content Management and the Separation of Presentation and Content." Technical Communication Quarterly 17 (2007): 35-60.
[676] Chandler-Olcott, Kelly, and Donna Mahar. "Considering Genre in the Digital Literacy Classroom." Reading Online 5 (2001): http://www.readingonline.org/electronic/elec_index.asp?HREF=/electronic/chandler/index.html.
[592] Andersen, Jack. "The Concept of Genre in Information Studies." In Annual Review of Information Science and Technology: 2008, edited by Blaise Cronin, 339-366. Vol. 42. Medford, NJ: Information Today, Inc., 2008.
[RN30] Bisaillon, Jocelyne, Isabelle Clerc, and Jacques Ladouceur. "A Computer Writing Environment for Professional Writers and Students Learning to Write." Journal of Technical Writing and Communication 29 (1999): 185-202.
[1117] Clark, Malcolm, and Stuart Watt. "Classifying XML Documents by Using Genre Features." In Proceedings of the 18th International Conference on Database and Expert Systems Applications. Washington, DC, USA: IEEE Computer Society, 2007.
[697] Crossley, Scott. "A Chronotopic Approach to Genre Analysis: An Exploratory Study." English for Specific Purposes 26 (2007): 4-24.
[776] Gronbeck, Bruce. "Celluloid Rhetoric: On Genres of Documentary." In Form and Genre: Shaping Rhetorical Action, edited by Karlyn Kohrs Campbell and Kathleen Hall Jamieson, 139-161. Falls Church, VA: Speech Communication Association, 1978.
B
[694] Cope, Bill, Mary Kalantzis, Gunther Kress, and Jim Martin. "Bibliographic Essay: Developing the Theory and Practice of Genre-based Literacy." In The Powers of Literacy: A Genre Approach to Teaching Writing, edited by Bill Cope, Mary Kalantzis and Jean Ferguson Carr, 231-247. Pittsburgh Series in Composition, Literacy, and Culture. Pittsburgh: University of Pittsburgh, 1993.
[694] Cope, Bill, Mary Kalantzis, Gunther Kress, and Jim Martin. "Bibliographic Essay: Developing the Theory and Practice of Genre-based Literacy." In The Powers of Literacy: A Genre Approach to Teaching Writing, edited by Bill Cope, Mary Kalantzis and Jean Ferguson Carr, 231-247. Pittsburgh Series in Composition, Literacy, and Culture. Pittsburgh: University of Pittsburgh, 1993.
[694] Cope, Bill, Mary Kalantzis, Gunther Kress, and Jim Martin. "Bibliographic Essay: Developing the Theory and Practice of Genre-based Literacy." In The Powers of Literacy: A Genre Approach to Teaching Writing, edited by Bill Cope, Mary Kalantzis and Jean Ferguson Carr, 231-247. Pittsburgh Series in Composition, Literacy, and Culture. Pittsburgh: University of Pittsburgh, 1993.
A
[689] Conley, Thomas M.. "Ancient Rhetoric and Modern Genre Criticism." Communication Quarterly 27 (1979): 47-53.
[642] Bhatia, Vijay K.. Analysing Genre: Language Use in Professional Settings In Applied Linguistics and Language Study, Edited by Christopher N. Candlin. London: Longman, 1993.
[863] Martin, J. R.. "Analysing Genre: Functional Parameters." In Genre and Institutions: Social Processes in the Workplace and the School, edited by Frances Christie and J. R. Martin, 3-39. London: Cassell, 1997.
[RN19] Killingsworth, Jimmie M., Michael K. Gilbertson, and Joe Che. "Amplification in Technical Manuals: Theory and Practice." Journal of Technical Writing and Communication 19 (1989): 13-29.

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