Bibliography
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[RN185] Is Empathy Effective for Customer Service? Evidence From Call Center Interactions." Journal of Business and Technical Communication 27 (2013): 123-153.
"[1264] The Emergence of Genres: Some Findings from an Examination of First-Grade Writing." Written Communication 11, no. 3 (1994): 348-380.
"[778] Doing Public Business in Public." In Form and Genre: Shaping Rhetorical Action, edited by Karlyn Kohrs Campbell and Kathleen Hall Jamieson, 118-138. Falls Church, VA: Speech Communication Association, 1978.
"[986] Does Genre Define the Shape of Information? The Role of Form and Function in User Interaction with Digital Documents." In 62nd ASIS Annual Meeting: Knowledge Creation, Organization, and Use, 693-704. Washington, DC: American Society for Information Science, 1999.
"[685] Do Postmodern Genres Exist?" Genre 20 (1987): 241-257.
"[826] Disembodied Voices: The Problem of Context and Form in Theories of Genre." In The Rhetoric and Ideology of Genre: Strategies for Stability and for Change, edited by Richard Coe, Lorelei Lingard and Tatiana Teslenko, 275-296. Cresskill, NJ: Hampton Press, 2002.
"[666] Deeds Done in Words: Presidential Rhetoric and the Genres of Governance. Chicago: University of Chicago Press, 1990.
[1173] Crossing the Boundaries of Genre Studies: Commentaries by Experts." Journal of Second Language Writing 15, no. 3 (2006): 234-249.
"[841] Cost-Sensitive Feature Extraction and Selection in Genre Classification." Journal for Language Technology and Computational Linguistics 24 (2009): 57-72.
"[RN91] Content Management and the Separation of Presentation and Content." Technical Communication Quarterly 17 (2007): 35-60.
"[676] Considering Genre in the Digital Literacy Classroom." Reading Online 5 (2001): http://www.readingonline.org/electronic/elec_index.asp?HREF=/electronic/chandler/index.html.
"[592] The Concept of Genre in Information Studies." In Annual Review of Information Science and Technology: 2008, edited by Blaise Cronin, 339-366. Vol. 42. Medford, NJ: Information Today, Inc., 2008.
"[RN30] A Computer Writing Environment for Professional Writers and Students Learning to Write." Journal of Technical Writing and Communication 29 (1999): 185-202.
"[1117] Classifying XML Documents by Using Genre Features." In Proceedings of the 18th International Conference on Database and Expert Systems Applications. Washington, DC, USA: IEEE Computer Society, 2007.
"[697] A Chronotopic Approach to Genre Analysis: An Exploratory Study." English for Specific Purposes 26 (2007): 4-24.
"[776] Celluloid Rhetoric: On Genres of Documentary." In Form and Genre: Shaping Rhetorical Action, edited by Karlyn Kohrs Campbell and Kathleen Hall Jamieson, 139-161. Falls Church, VA: Speech Communication Association, 1978.
"[694] Bibliographic Essay: Developing the Theory and Practice of Genre-based Literacy." In The Powers of Literacy: A Genre Approach to Teaching Writing, edited by Bill Cope, Mary Kalantzis and Jean Ferguson Carr, 231-247. Pittsburgh Series in Composition, Literacy, and Culture. Pittsburgh: University of Pittsburgh, 1993.
"[694] Bibliographic Essay: Developing the Theory and Practice of Genre-based Literacy." In The Powers of Literacy: A Genre Approach to Teaching Writing, edited by Bill Cope, Mary Kalantzis and Jean Ferguson Carr, 231-247. Pittsburgh Series in Composition, Literacy, and Culture. Pittsburgh: University of Pittsburgh, 1993.
"[694] Bibliographic Essay: Developing the Theory and Practice of Genre-based Literacy." In The Powers of Literacy: A Genre Approach to Teaching Writing, edited by Bill Cope, Mary Kalantzis and Jean Ferguson Carr, 231-247. Pittsburgh Series in Composition, Literacy, and Culture. Pittsburgh: University of Pittsburgh, 1993.
"[689] Ancient Rhetoric and Modern Genre Criticism." Communication Quarterly 27 (1979): 47-53.
"[642] Analysing Genre: Language Use in Professional Settings In Applied Linguistics and Language Study, Edited by Christopher N. Candlin. London: Longman, 1993.
[863] Analysing Genre: Functional Parameters." In Genre and Institutions: Social Processes in the Workplace and the School, edited by Frances Christie and J. R. Martin, 3-39. London: Cassell, 1997.
"[RN19] Amplification in Technical Manuals: Theory and Practice." Journal of Technical Writing and Communication 19 (1989): 13-29.
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